Last Updated: August 22, 2026
Welcome to Maison Seraphine. These Terms & Conditions govern your use of the Maison Seraphine website, https://maisonseraphine.shop/, and any purchases made through our online store.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
1. About Maison Seraphine
Maison Seraphine operates an online retail store offering products for purchase through our website.
Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “Maison Seraphine” refer to the website and its operator. The terms “you,” “your,” or “customer” refer to any person accessing the website or purchasing products from us.
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorized access to our website, servers, or systems.
- Interfere with the security or operation of the website.
- Copy, reproduce, distribute, or exploit website content without our permission.
- Use automated systems, bots, or scraping tools to collect information from the website without authorization.
- Submit false, misleading, or fraudulent information when placing an order.
We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and current.
However, product colors and appearance may vary depending on your device, monitor, or screen settings.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.
4. Product Availability
Product availability may change without notice.
Adding a product to your cart does not guarantee that the product will remain available until checkout.
If a product becomes unavailable after you place an order, we may contact you regarding the order or cancel the affected item and provide an applicable refund.
5. Prices
All prices displayed on our website are subject to change without notice.
We reserve the right to correct pricing errors. If an incorrect price has been displayed due to a technical or human error, we may cancel the affected order and notify you accordingly.
Any applicable taxes, shipping charges, customs duties, or other fees will be displayed or communicated where applicable.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After submitting your order, you may receive an order confirmation by email. Receipt of an order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to accept, decline, limit, or cancel any order for reasons including:
- Product availability.
- Pricing or listing errors.
- Suspected fraud or unauthorized activity.
- Incorrect customer information.
- Shipping restrictions.
- Other circumstances affecting our ability to fulfill the order.
If we cancel an order after payment has been received, any applicable payment will be refunded using the available refund method.
7. Payment
Payment must be completed using one of the payment methods made available during checkout.
You confirm that:
- The payment information you provide is accurate and authorized for use.
- You are authorized to use the payment method.
- The information provided during checkout is complete and accurate.
We may use third-party payment processors to securely process payments. We do not knowingly store complete payment card information on our website.
8. Shipping and Delivery
We will process and ship orders according to the shipping options available at checkout.
Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by factors outside our control, including:
- Carrier delays.
- Weather conditions.
- Customs processing.
- Incorrect or incomplete delivery information.
- Public holidays.
- Unexpected logistical disruptions.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
9. International Orders and Customs
For international orders, customs duties, import taxes, brokerage charges, or other fees may apply depending on the destination country.
Unless expressly stated otherwise, such charges are the responsibility of the customer.
Customs regulations vary by country, and customers are responsible for ensuring that ordered products can legally be imported into their destination country.
10. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are subject to our Refund and Return Policy.
Customers should review that policy before placing an order.
Products may be required to meet specific eligibility requirements before a return or refund can be approved, including condition, packaging, and the applicable return period.
We reserve the right to refuse returns that do not comply with our return requirements or applicable law.
11. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs, order information, or other documentation to investigate the issue and determine the appropriate resolution.
Depending on the circumstances and applicable law, we may offer a replacement, refund, exchange, or other appropriate remedy.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed, shipped, or otherwise committed for fulfillment.
If cancellation is accepted, any applicable refund will be processed according to our refund procedures.
13. Intellectual Property
All content appearing on the Maison Seraphine website, including but not limited to:
- Logos.
- Brand names.
- Text.
- Product descriptions.
- Graphics.
- Images.
- Website design.
- Videos.
- Icons.
- Software.
- Page layouts.
is owned by or licensed to Maison Seraphine or its respective content providers and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.
14. Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications.
These third-party services are operated independently from Maison Seraphine. We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
15. User Information
When creating an account, placing an order, subscribing to communications, or otherwise interacting with our website, you agree to provide accurate and current information.
You are responsible for maintaining the confidentiality of any account credentials associated with your account.
Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.
16. Promotions and Discount Codes
From time to time, Maison Seraphine may offer promotional codes, discounts, sales, or other special offers.
Promotional offers may be subject to additional terms, including expiration dates, product exclusions, minimum purchase requirements, or limits on use.
Unless expressly stated otherwise, promotions cannot be combined with other offers.
We reserve the right to modify or discontinue promotional offers at any time.
17. Disclaimer
To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.
We do not guarantee that:
- The website will always be available or uninterrupted.
- The website will be completely error-free.
- Product information will always be free from errors.
- The website will be free from viruses or other harmful components.
Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Maison Seraphine shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including losses resulting from delays, interruptions, or circumstances beyond our reasonable control.
Our liability in relation to a particular product or order will be limited to the extent permitted by applicable law.
19. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, government restrictions, strikes, transportation disruptions, internet or technology failures, pandemics, supplier disruptions, or other unforeseen events.
20. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Maison Seraphine operates, without regard to conflict-of-law principles.
Any disputes arising from these Terms & Conditions or your use of the website shall be handled in accordance with applicable law and the jurisdiction of the appropriate courts.
22. Contact Us
If you have questions about these Terms & Conditions, your order, or our services, please contact Maison Seraphine through the contact information provided on our website.
Maison Seraphine
Website: https://maisonseraphine.shop/
Important: This document is a general ecommerce template and is not a substitute for legal advice. Before publishing it, the business owner should confirm the correct legal business name, business address, email address, country/jurisdiction, shipping terms, return period, and payment/refund rules.
